Wednesday, June 07, 2017

Innovating Around the Box

Knowledge@Wharton reports on a new book by Wharton Professor David Robertson. (The Power of Little Ideas).   In the author interview, Robertson describes his focus on innovation associated with complementary products and services.  In short, he's not focused on simple incremental innovations to existing products.  However, he's also not focused on breakthrough innovations or products in entire new categories.  Instead, Robertson looks at how companies can drive profitable growth through the development of complementary products and services.  In pursuing such innovation, companies can not only drive growth, but deepen their competitive advantage.  Many companies see slowing growth in their core market and look for the next big thing.  Many of these firms should focus on complementary growth first, but they miss those opportunities.  LEGO is a good example of a firm that looked for the next big thing, and nearly went bankrupt.  They recovered by thinking about how to grow "around the brick" and "around the box" as he explains:  

My previous book was about Lego, and that was a story about a company that figured out that you didn’t want to innovate inside the box — that wasn’t going to get them anywhere — and you didn’t want to innovate outside the box because that almost put them out of business, but rather, around the box. Complementary innovations around a core product — the brick for Lego — was what really led them to their recent success.

I got my house painted a couple of summers ago, and the contractor I hired put together a proposal. He helped me choose colors and helped me decide what kind of paint, what things needed painting the most, and how I’d manage on a limited budget. He put together a proposal, and he picked Sherwin Williams paint.

I looked at my favorite consumer ratings magazine, and Sherwin-Williams paint is good, but it’s twice as expensive as another paint that’s equally good. So I talked to him, and I said, “Can’t we use this other paint?” And he said, “Well, yes, we could, but it’s going to raise your price.” I said, “I don’t understand, the other paint is half the price.” And he said, “Yeah, but paint is only about 15% of the total cost of your project. I have to think about all the supplies; I’ve got to line up the labor; there’s the overhead of running a company, etc..”

He said, “What Sherwin-Williams does is help me though the entire process of working with you, from helping you choose your colors — there’s a Sherwin-Williams color consultant — to figuring out how much paint is needed for the primer, and for the paint itself, brushes, tarps, all the other supplies. Then, during the project, it is keeping me supplied — I can return extra primer if I don’t need it. If I run out of something, that Sherwin-Williams rep will be over at the site, delivering what I need. Then, at the end, he helps me put together that next proposal. Because there’s always a next proposal, as any homeowner knows.

I looked, and it turns out within a five or 10-minute drive of my house, there are more Sherwin-Williams stores than there are Starbucks, and that’s because they realized who their customer is. It’s not me. I’m the end consumer, of course, and I’m the one that has Sherwin-Williams paint on the house. But it’s that small business, the painting contractor, [that they focus on]. Sherwin-Williams, like Lego, realized it’s not so much about the product — their product is a can of paint — it’s about their innovations around the product that make that product more valuable.

1 comment:

الوعد الذهبي 0580006112 said...

1- مع شركة نقل اثاث بالدمام سوف تحصل على أرخص عملية نقل للعفش .
2- أعلى مستوى من الجودة عند انتقال العفش من مكان إلى أخر .
3- تقوم الشركة بتوفير الخدمات التالية عند نقل العفش :-
* تغليف الأثاث
حتى لا يتعرض الأثاث إلى الأتربة والغبار نتيجة إلى عمليات النقل فأن الأفضل أن يتم تغليف الأثاث وتختلف طرق التغليف من شركة إلى أخري حسب مستوى الجودة ومن خلال شركة نقل اثاث بالدمام فأننا نوفر تغليف لكل أنواع المفروشات :-
- الكنب والمجالس يتم التغليف بواسطة البلاستيك الفويل حيث أنه لا ينسدل من على القطعة المراد نقلها .
- يتحمل العوامل الجوية ومقاوم للمياه .
- مخازن الملابس المصنوعة من المعدن يتم تغليفها بواسطة الفل وأيضا الاسترتش الحراري حيث أنه يحافظ عليها من الخدش .
- الأخشاب الموجودة في غرف النوم والأطفال يتم تغليفها باستخدام ورق التغليف العادي " الكرتون الخفيف " حيث أنه يحميها جيدا . 
* شركة نقل عفش بالدمام
تقوم شركة نقل عفش بالدمام  بنقل كل أنواع العفش المختلفة من أنتريهات ومجالس وغيرها ويتم ذلك من خلال :-
- عمالة مدربة جيدة على عملية النقل حيث يتم عمل دورات تدريب كل فترة حتى لا يحدث ضرر .
- تقوم الشركة بتوفير سيارات مغلقة لنقل كل أنواع العفش حتى لا تتعرض إلى الضياع عند النقل من خلال السيارات المفتوحة .
- حتى تضمن عملية نقل على مستوى عاي من الدقة فأن الشركة تعمل على توفير خدمة عملاء مجانية يمكن التواصل معها في أي وقت للاستفسار عن الطلبات وعن المواعيد .
- تقوم الشركة بتوفير خدمة نقل الأثاث من مدينة الدمام إلى أي جهة أخري داخل المملكة .